Lenny Tristia Tambun
Though business hours for civil servants officially start at 7:30 a.m., when Jakarta Governor Joko Widodo, also known as Jokowi, arrived at the Senen urban ward at 8:00 a.m., he found the office mostly empty.
A few minutes later, a single staff member showed up and fumbled around while trying to open the door to the e-KTP (electronic identity card) service counter.
“Is the head of the office making his rounds?” asked an obviously annoyed Jokowi, to which the nervous worker responded “I don’t know.”
Checking another room in the office, the governor found it empty. He inspected every room, shaking his head in disbelief along the way.
He even sat and waited on a folding chair until the lone staffer commenced services for the e-KTP cards.
Despite his obvious nervousness at being the only employee at the office when the governor came, the worker, who also happened to be named Joko, told journalists that he was not caught off guard.
“I was not surprised, and I carried on as usual. Thank God our office was visited by the governor. We have been warned to be always on alert, because the governor could come to check up on us at anytime,” Joko said.
Afterward, Jokowi left Senen and went to the Cempaka Putih Timur office, where another disappointment awaited him.
It was 9:00 a.m when he arrived at the office, where he found seven staffers relaxing at their desks and not yet at work. The office head was also nowhere to be found.
The governor again examined every room and was followed apprehensively by the staff whom he had caught slacking. Upon seeing the head’s empty office, Joko could only silently stare at it.
He asked to see a simulation of the e-KTP services and then left for the Cempaka Putih subdistrict office in his Kijang Innova van.
The district head had not yet arrived and only the deputy district head, Poppy Purnama, was on hand to welcome the governor there. Jokowi demanded a simulation of the permit processing performed at the district office, to which the employees obliged.
He proceeded to check the front counter reserved for public services. Despite the fact that it had a sign pinned up declaring it open, it was clearly closed.
“How come this says ‘open’ when [the counter] is still closed?” he asked, though nobody could answer.
As Joko was leaving, the head of the district office, Asril Rizal, arrived, though he could only wave at the departing governor.